At Shevra, we are dedicated to providing our customers with top-quality products and exceptional service. Your satisfaction is our priority, and we offer a 30-day guarantee to ensure you are completely happy with your purchase. If for any reason you're not satisfied, please reach out to us at hello@shevra.com.
We provide 24/7 Customer Support to address all of your concerns. Your happiness and satisfaction are our #1 priority.
You have 24 hours from the time of placing your order to request a cancellation, provided the order has not been dispatched. If the order has already been shipped, you will need to follow our regular returns policy for assistance.
We offer a 15-day return window from the date you receive your order. If you're not satisfied, you may request a return for a potential refund or store credit by contacting our customer support team. Please reach out to us before returning any products.
Once we receive your returned items, please allow 5-10 business days for your refund to be fully processed by your financial institution.
We provide FREE exchanges for issues related to sizing, which can be processed through store credit. Please contact our customer support team to initiate the exchange process.
Please note that Shevra reserves the right to modify this Return & Refund Policy at any time. It is the customer’s responsibility to review the most recent version of the policy before making a purchase. By purchasing and using Shevra products, you accept and agree to this Return & Refund Policy.