Privacy Policy

1. Information We Collect

We gather information about you in several ways when you interact with our Site:

• Information You Provide Directly:
  • Purchase Information: When you buy something from Shevra, we collect personal details necessary to complete the transaction, such as your name, billing address, shipping address, and email address.
  • Communication Information: If you contact us (e.g., customer support) or subscribe to our communications, we collect information like your name and email address.
• Information Collected Automatically:
  • Device and Browsing Information: As you navigate our Site, we automatically receive technical information about your device, including your IP address, browser type, operating system, and browsing patterns (like pages visited). This helps us understand how users interact with our Site and improve its functionality.
• Marketing Information (With Your Consent):
  • Email Marketing: If you give us explicit permission, we may send you emails about Shevra news, new product launches, promotions, and other updates.
  • Text Message Marketing: Similarly, with your express consent, we might send text messages regarding our store, products, and updates. This can include reminders about items left in your cart, triggered via webhooks.

2. How We Obtain Your Consent

Your privacy choices are important to us:

• Implied Consent (Transactions): When you provide personal information to complete a core action like making a purchase, verifying payment, arranging delivery, or processing a return, we infer that you consent to us collecting and using that information specifically for that purpose.
• Express Consent (Marketing & Secondary Uses): For activities beyond core transactions, like email or text marketing, we will ask for your direct, explicit consent (opt-in). We will always provide a clear way for you to decline (opt-out).
• Withdrawing Consent: You have the right to change your mind. If you previously opted-in to marketing or other secondary uses, you can withdraw your consent at any time. To do so, please contact us directly at hello@shevra.com. This withdrawal applies to future contact and the ongoing collection, use, or disclosure of your information for those secondary purposes.

3. Disclosure of Your Information

We respect your privacy and limit disclosure. However, we may share your personal information in specific circumstances:

• Legal Obligations: If required by law, court order, or other legal process, we may need to disclose your information.
• Terms of Service Enforcement: We may disclose information if necessary to enforce our Terms of Service, for example, if you violate them.

4. Third-Party Services

We utilize certain third-party services to operate our business.

• General Use: These providers generally collect, use, and disclose your information only to the extent required to perform the services they provide to us.
• Payment Processors & Gateways: Providers involved in payment transactions have their own privacy policies regarding the information we must provide them for your purchases. We recommend reviewing their policies.
• Jurisdictional Differences: Be aware that some third-party providers may be located in different jurisdictions than you or us. If you engage in a transaction involving such a provider (e.g., a US-based payment gateway while you are in Canada), your information may become subject to the laws of that provider's jurisdiction (like the USA Patriot Act).
• External Links: Clicking links on our Site may direct you away from Shevra. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy statements.
• Analytics: We use tools like Google Analytics to understand visitor behaviour, such as which pages are popular and where visitors come from.

5. Data Security

Protecting your information is a priority. We implement reasonable administrative, technical, and physical safeguards and follow industry best practices to prevent inappropriate loss, misuse, unauthorized access, disclosure, alteration, or destruction of your personal information.

• Encryption: Credit card information you provide is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption.
• Compliance: We adhere to all PCI-DSS requirements and implement other generally accepted industry standards. However, please remember that no internet transmission or electronic storage method is 100% secure.

6. Use of Cookies

Our Site uses cookies to enhance your experience. Cookies are small data files stored on your device. Here are examples of the types of cookies we might use:

• Session Cookies: Store information about your current visit (e.g., referrer, landing page). Often temporary. (Example names: _session_id, _secure_session_id)
• Visit Tracking Cookies: Help us track visits and site usage statistics. (Example names: _shopify_visit, _shopify_uniq)
• Cart Cookies: Remember the contents of your shopping cart. (Example name: cart)
• Password/Access Cookies: Determine if a visitor has access if the store is password-protected. (Example name: storefront_digest)
• Preference/Analytics Cookies: Used by third parties like Google to track visits and sources. (Example name: PREF)

You generally have the ability to manage cookie preferences through your browser settings, though disabling cookies may affect Site functionality.

7. Age of Consent

By using the Site, you confirm that you are at least the age of majority in your state, province, or jurisdiction of residence. If you are the age of majority and are allowing a minor dependent to use this Site, you confirm you have the authority to consent on their behalf.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Please review it periodically. Changes and clarifications become effective immediately upon posting on the Site. If we make significant ("material") changes, we will provide notice here that the policy has been updated, ensuring you are aware of what information we collect, how we use it, and under what circumstances we might disclose it.

• Business Transitions: If Shevra is acquired by or merges with another company, your information may be transferred to the new owners so they can continue serving you.

9. Questions and Contact Information

If you wish to: access, correct, amend, or delete any personal information we hold about you; register a complaint; or simply want more details, please contact our Privacy Compliance team at:

Email: hello@shevra.com